Help

01. Managing Your Account
How do I create an account? First press the Sign In button. Enter your Email, Username and Password. An activation email has been sent to the email addr...
Mon, 22 Jul, 2019 at 11:51 AM
02. Placing a Request
How do I place a Request? Please create an account and log into Otsukai to create a Request. There is one pink/orange round button in the lower right ...
Mon, 22 Jul, 2019 at 11:52 AM
03. Managing Your Requests and Offers
Where can I find my Requests? You can find your Requests on My Page (you can find this by clicking on the icon in the upper right corner), titled as Reques...
Mon, 22 Jul, 2019 at 11:56 AM
04. Payment Methods and Fees
How do I pay for an item? In the future we would like to offer different transaction methods, but for now we only accept PayPal for receiving payments. Af...
Mon, 22 Jul, 2019 at 11:58 AM
05. About Shipping
What are the different shipping methods? There are few different possible shipping methods that a Friend can use, but one thing that they all have in commo...
Mon, 22 Jul, 2019 at 12:04 PM
06. After Receiving Your Item
What should I do after I receive my item? When an item has been marked as shipped, it will appear in your To do list as Your order has been shipped!. After...
Mon, 22 Jul, 2019 at 12:07 PM
07. Returns & Refunds
The Japanese Friend is taking too long to ship my order. Can I cancel it? First, please check the offer page to see the number of days your Friend has indi...
Mon, 22 Jul, 2019 at 12:13 PM
08. What to Request or Not Request
What to request Feel free to request any merchandise from Japan you like!  For example:  Anime figures  Anime merchandise Manga Magazines Merchandis...
Mon, 22 Jul, 2019 at 12:15 PM
09. Open Offers
On 14 June 2019, Otsukai implemented a new feature called Open Offers.  Usually, you can only accept offers which have been made on a Request that you have...
Mon, 22 Jul, 2019 at 12:15 PM