Help

01. Managing Your Account
Learn how to create and personalize your account, as well as how to register and change your shipping address via the web browser version of Otsukai. ☆☆...
Fri, 3 Jul, 2020 at 11:53 AM
02. Placing a Request
Learn how to place a Request on Otsukai and check what makes your Request more likely to receive offers that appeal to you.  ☆☆☆ How do I place a Re...
Fri, 3 Jul, 2020 at 12:03 PM
03. Managing Your Requests and Offers
Learn how to manage your Requests and accept offers. Learn how charges are calculated and why the offers you receive may slightly differ to your Request. ...
Thu, 2 Jul, 2020 at 10:29 AM
04. Payment Methods and Fees
Learn about the fees included in the offer prices on Otsukai, as well as the accepted payment methods. ☆☆☆ How do I pay for an item? Otsukai currently o...
Fri, 3 Jul, 2020 at 12:16 PM
05. About Shipping
Learn about the different shipping methods available on Otsukai so that you can choose the method that best suits you.  ☆☆☆ What are the different s...
Thu, 2 Jul, 2020 at 12:04 PM
06. After Receiving Your Item
Your Errand doesn't end when you receive your item. Learn about the final step of Otsukai transactions. ☆☆☆ What should I do after I receive my ite...
Thu, 2 Jul, 2020 at 2:04 PM
07. Returns & Refunds
Learn about what to do if you don't receive the item you were expecting, and see Otsukai's refunds and returns policy. ☆☆☆ The Japanese Frie...
Thu, 2 Jul, 2020 at 2:10 PM
08. What to Request or Not Request
Learn about what makes a good Request on Otsukai. Check out what items cannot be Requested on Otsukai before making your first Request. ☆☆☆ What to ...
Thu, 2 Jul, 2020 at 2:13 PM
09. Open Offers
Learn about the Open Offers feature, which are offers you can accept without even makinf a Request. ☆☆☆ NOTE: The Open Offers feature is currently o...
Thu, 2 Jul, 2020 at 2:23 PM
10. Safety and Support
Safety and Support Learn how Otsukai stands in the middle to keep both you and the Friends safe. ☆☆☆ Peace of mind with Otsukai Otsukai prid...
Thu, 2 Jul, 2020 at 3:38 PM